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Verified by Visa Questions
Get more information about Verified by Visa. Click on the links below to jump to specific topics or scroll down to review the complete list of questions and answers.
- Questions About the Service
- Questions About Shopping with Verified by Visa
- Questions About Registration
- Questions About Customer Service
Questions About the Service
What is Verified by Visa?
Verified by Visa is a service developed by Visa and First Republic Bank to help ensure that only you can use your Visa debit card to shop online. Verified by Visa provides a way to password-protect debit card usage online.
Who can register for Verified by Visa?
Anyone with a First Republic Bank Visa debit card.
What are the benefits of Verified by Visa?
By requiring a password to make online purchases, Verified by Visa can actually prevent fraud before it happens. Since you are the only person who knows your password, only you can make online purchases from participating Verified by Visa merchants. You can be comfortable that any online merchant using the Verified by Visa security system is a legitimate commercial entity.
Is my personal information safe and secure?
Yes. We assure you that the information you provide is for registration purposes only. Your information is protected and will not be used by or shared with any other parties except the contractors who operate this service on behalf of Visa and First Republic Bank. Your information is transmitted using a high level of encryption and information is stored on a secure server. Also, you are still afforded the same consumer protections available to you when you shop with your Visa debit card in person.
How much does Verified by Visa cost?
Verified by Visa is free to First Republic Bank Visa debit card customers.
Questions About Shopping with Verified by Visa
How do I shop with Verified by Visa?
Just register your debit card and select a password. You will be required to enter your password whenever you use your card to make online purchases at participating merchants. Check out our demo to see how simple it is to shop with Verified by Visa.
Where can I shop with Verified by Visa?
At all Verified by Visa participating merchants. Our list of merchants and exclusive Verified by Visa offers is growing all the time, so come back and visit this site often.
Is Verified by Visa easy to use?
Yes. Verified by Visa is quick and easy to use. When you submit an order at a participating online store you'll be asked to enter your password. Just enter your password and select Submit. It's that simple.
What browser do I need to use for Verified by Visa?
Verified by Visa requires Microsoft Internet Explorer version 4.0 and above, Netscape Navigator 4.0 and above, or AOL 4.0 and above.
Can I use Verified by Visa from a different computer than the one where I signed up?
Yes. That's one of the benefits of Verified by Visa! You can make purchases at any computer connected to the Web.
What happens when I finish shopping?
When you are finished shopping, proceed to your merchant's checkout page. As the transaction is completed, you will be asked to enter your personal password. Should you forget your password, we'll display a hint you supplied when you registered.
Questions About Registration
How do I register for Verified by Visa?
Go to our Registration Page and enter the requested information. It’s a quick and easy process.
Why are you asking all these questions during registration?
We are safeguarding the use of Visa cards by their rightful owners. We must make sure, as best we can, that the owners of Visa card accounts are the ones actually registering their cards and signing up for Verified by Visa. To do this, we have set up a process to check the information you submit to ensure that the individual signing up for Verified by Visa is in fact the person they say they are. Our two-step process verifies the identity of cardholder registrants for Verified by Visa, and provides system-wide confidence to everyone participating in this service, including merchants and banks.
Some of the questions asked during registration are "optional". Do I need to answer them?
You don't need to answer them, but by answering all the questions you improve our ability to identify you, and greatly improve your chances of successfully registering for and reaping the benefits of Verified by Visa.
What is the Signature Panel Code?
A card verification code is a 3 digit number, usually on the back of your Visa debit card just after the account number, that uniquely identifies the card issued to a cardholder. This is another measure to safeguard your card. Visa can match the card verification code against its own records to help verify that the person trying to register for the service is in physical possession of the card, and likely to be the rightful owner of the card.
What is a Personal Message?
The Personal Message is created by you during the registration process, and will be displayed back to you when you are prompted for your password during Verified by Visa password verification at checkout. The Personal Message was designed to reduce the risk of fraudulent merchants presenting false credentials to unknowing Internet users in order to gain access to personal financial information. So when the Verified by Visa password window prompt includes your Personal Message, that gives you more assurance that it is actually Verified by Visa asking you for your password, and not someone else masquerading as Verified by Visa.
Questions About Customer Service
Can I change my password?
You can change your password anytime by logging onto the Verified by Visa Website and clicking on the "Update Info" tab. Or you can contact us directly.
