Frequently Asked Questions

  • I don’t want to receive my statements by mail. How do I go paperless?
  • How can I change my contact information for receiving the security login code?
  • How do I reset my password?
  • How do I change the information that appears on my Bill Pay checks?
  • How can I add a nickname to my accounts?
  • How can I find my account details (routing number and/or account number)?
  • How can I set up a recurring Bill Payment / External Transfer / Internal Transfer?
  • How do I cancel a recurring Bill Payment / External Transfer / Internal Transfer?
  • I added my external account on the homepage, but I don’t see it in External Transfers. What happened?