zelle logo — Send and Receive Money

Frequently Asked Questions

Frequently Asked Questions

  • What is Zelle ?
  • How do I use Zelle
  • How does Zelle work?
  • Is my information secure?
  • What if I get an error message when I try to enroll with Zelle?
  • What if I have already used Zelle through another financial institution?
  • What types of payments can I make with Zelle?
  • Who can I send money to with Zelle?
  • I’m unsure about using Zelle to pay someone I don’t know. What should I do?
  • What if I want to send money to someone whose bank doesn’t offer Zelle?
  • Are there limits to how much I can send using Zelle?
  • What happens if I don’t have enough money to cover a Zelle® payment?
  • What happens to payments if the recipient doesn’t enroll with Zelle?
  • Can I use Zelle internationally?
  • Are there any fees to send money using Zelle?
  • Can I cancel a payment?
  • I am a Popmoney client, what action should I take?
  • How long does it take to receive money with Zelle?
  • Will the person I send money to be notified?
  • Someone sent me money with Zelle. How do I receive it?
  • Can I receive money with Zelle using more than one First Republic Bank account?
  • Is there a fee for requesting money?
  • Can I request money from multiple people at once?
  • Can I cancel a request for money?

Zelle and the Zelle-related marks are wholly owned by Early Warning Services, LLC, and are used herein under license.

1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle

2 Must have a bank account in the U.S. to use Zelle.

3 In order to send payment requests to or split payment requests using a U.S. mobile number, the mobile number must already be enrolled with Zelle.

4 Scheduled or future dated recurring payments sent directly to your recipient’s account number are made available by First Republic Bank, but are a separate service from Zelle. These may take 1-3 business days for the recipient to receive payments.