Microsoft® Internet Explorer versions 7.0 or higher
Frequently Asked Questions On The Internet
Frequently Asked Questions On The Internet
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Which browser(s) should I use to access my account?
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How do I download a valid browser?
Free browsers that are compatible with the site can be found at www.microsoft.com or www.mozilla.org/firefox.
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What is "cookie" technology and how does it affect my account?
"Cookie" technology ensures an account's confidentiality and security, to make it easier for you to navigate through the web site. A "cookie" is a temporary Security ID number assigned to your browser each time you login (like a visitor's badge), which allows you move from page to page within the password-protected areas of the web site. This "cookie" also enables you to leave the web site and return, without having to login each time. You should never deactivate the browser's cookie. Microsoft® Internet Explorer 8.0. give users the option of disabling the "cookie." Doing so means that a visitor's badge cannot be implanted on or read from the browser, and the client will not be able to move freely from page to page.
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I am trying to open my browser so that I can visit the web site of my financial institution. In doing so, I am getting a message stating that I do not have "DNS Entry."
This generally indicates that the browser is not making a connection with your local provider. In other words, the local provider probably has not been contacted or has lost connection.
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I am trying to login to my financial institution's web site, but I keep getting the message, "Unable to locate server."
The most likely reason for this message is that you are attempting to access the web site from an environment that does not support secure-server access. If you are attempting to access the web site from work, please contact your Systems Administrator to verify whether or not the employer allows access to secure servers. If you are attempting to access the web site from home, please contact your local provider.
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I am at the login screen and I see a box to enter my password, but I do not see a box to enter my ID (or vice versa). [Or, I am on the Balances Screen and the date reflected is from last week.]
You most likely have a bad "cached" page on your hard drive. Whenever there are items missing on a screen, you should clear the cache. The process of clearing the cache (or history) varies from browser to browser.
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When attempting to access a quote, my account information, or place a trade, I am prompted with the message that the "Server is Busy. Please retry later."
This is generally indicates that the web site's server is down. A Systems Administrator should be contacted immediately to remedy the problem. You will not be able to enter the web site at this time. If you have already been navigating around the web site you will not be able to access any function once the server goes down and you may be logged out of your account.
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I tried to display my Model Portfolios, but I received the message, "No portfolios are available."
If you have several browsers on your PC, create the portfolio with one browser, and then subsequently attempt to access it with another browser you will receive this message. To display your Model Portfolios, you must use the same browser and computer where you created your Model Portfolios. In addition, in order for a portfolio to be properly saved, you must exit the browser. If you leave your browser running all day, and try to access your portfolio on the following day, the "cookie" file from the web site will not be saved properly and you will receive this message .