Online Security
Online Security
Steps we take to strengthen online security, online fraud protection, how we contact our customers and helpful online security tips.
Please be aware of suspicious emails that appear to be from First Republic or other major financial institutions and that include a link to download Trusteer Rapport. These fraudulent emails include links to download malware that could compromise your devices.
Protecting your online security
First Republic Bank and its subsidiaries may contact you from time to time by mail, email, fax or phone. If at any time you suspect that a communication from First Republic Bank is not legitimate, please call our Client Care Center at (888) 408-0288 to confirm.
In any case, we will never ask you for your username or password or for your ATM/debit card PIN.
Online security tips
Please download Trusteer Rapport only from secure, verified locations, including our website or from Trusteer Rapport.
Protecting your online security
- We disclose client information ONLY as outlined in our Privacy Policy
- We never sell client information.
- We have implemented significant physical and electronic security features to prevent unauthorized access to client information.
- We limit employee access to customer information.
- We conduct regular reviews of our computer systems and all security features.
- We conduct regular vendor security due diligence to ensure that our vendors protect customer information in accordance with our security policies and standards.
- We train employees regularly in security awareness to optimize customer information protection and privacy.
- All clients of First Republic Bank have access to Trusteer Rapport, which ensures safe and secure data transmission during your online banking experience.
- For our business clients, we also provide one-time passcode tokens that offer an additional layer of protection for online wire transfers and ACH origination.
First Republic Bank and its subsidiaries may contact you from time to time by mail, email, fax or phone. If at any time you suspect that a communication from First Republic Bank is not legitimate, please call our Client Care Center at (888) 408-0288 to confirm.
In any case, we will never ask you for your username or password or for your ATM/debit card PIN.
Online security tips
- Always protect your online banking and email passwords — they are prime targets for hackers. Never use your Social Security number (SSN), name or date of birth as a username or password. Change your passwords regularly and use combinations of letters, numbers and special characters such as, # and @ when possible. Do not use your online banking username and password for other online accounts.
- Protect your answers to the security questions that are used in online banking. Select questions and provide answers that are easy for you to remember, but are hard for others to guess and are not freely available on the Internet. Do not write down your security questions or answers and do not share them with anyone. If you have selected security questions on other websites, avoid using the same questions to protect your First Republic Banking Online account. We will never ask you to provide answers to your security questions via email.
- Look for "secure transaction" symbols: if you see a padlock icon in your browser's address bar, or “https://…” in the web address, this indicates a secure, encrypted connection.
- Always log out of online banking and websites requiring sensitive information, such as your credit or debit card.
- Ensure your home Wi-Fi settings are secure, and be cautious when accessing public computers or networks.
- Install anti-virus software from a reputable vendor on any device you use for online banking and keep it up to date. Also make sure you are running current versions of your computer operating system and browser software.
- Change the password for your email accounts frequently and monitor them for suspicious activity.
- Verbally verify payment or wire instructions received through email to ensure they are legitimate and have not been modified by a fraudster.