Bank Account and Debit Card Security
Take these steps to enhance your bank account and debit card safety.
Bank Account Security Tips
- Report lost or stolen cards and checks immediately.
- Review account activity carefully. Regular account review helps to quickly detect and stop fraudulent activity. Ask us about any unknown or suspicious transactions.
- Store new and cancelled checks in a safe and secure location.
- Carry your checkbook with you only when necessary.
- Use tamper-resistant checks. First Republic Bank checks include many safety features such as tamper-resistant packaging and chemically sensitive paper to deter alterations.
- Always keep your debit card in a safe and secure place and do not let anyone else use it. Contact First Republic Bank immediately if your debit card is lost or stolen, or if you suspect unauthorized use.
- Never include your card number in an email. Do not give out your card number over the phone unless you initiated the call.
- Memorize your PIN. Don’t write it down anywhere, especially on your card, and never share it with anyone.
- To protect your account, First Republic Bank recommends that you change your PIN at least every six months.
- When selecting a PIN, don’t use any number or word that could be found in your wallet (such as name, birth date, or phone number).
- If you have forgotten your Personal Identification Number (PIN) or would like to select a new one, visit your nearest First Republic Bank location for assistance.
- Ensure no one sees your PIN when you enter it, whether using an ATM machine or entering your PIN at a merchant location.
- If you feel your PIN has been compromised, contact us to create a new one.
- Regularly review your account statements as soon as you receive them to verify transactions. Contact First Republic Bank immediately if you identify any discrepancies.
- Cancel and cut up unused cards, if you receive a replacement card, destroy your old card.
- Make sure any internet purchase activity you engage in is secured with encryption to protect your account information. Look for “secure transaction” symbols like a lock symbol in the lower right-hand corner of your web browser window, or “https://…” in the address bar of the website. The “s” indicates "secured" and means the web page uses encryption.
- Always log off from any website after a purchase transaction made with your credit or debit card. If you cannot log off, close your browser to prevent unauthorized access to your account information.
- Safe-keep or securely dispose of your transaction receipts.