Identity Theft Protection
- Any client coming into one of our offices, banking with us online or calling our call center must present proper identification or provide unique identifying information.
- Security systems are in place to ensure than any internal requests for client information are from authorized personnel.
- When the Bank learns of a potential identity theft situation involving a client, measures are taken to minimize the chance of unauthorized activity on the client's accounts.
Helpful Tips to Prevent Identity Theft
Identity theft typically occurs when a criminal steals sensitive information about you (such as your name, address, phone number, mother’s maiden name, place of birth, Social Security or Driver’s License Number, etc.) or your financial information (such as your credit or debit card number, your ATM card and PIN or your checking account number). With this information the criminal can impersonate you on line, on the phone or even in person with the intent of stealing your money.
In order to limit the risk of identity theft, please consider the following actions:
PROTECT YOUR PAPER RECORDS
If you use First Republic Banking Online, you can reduce the chance that paper statements might get into the wrong hands by signing up for Bill Pay and free Online Statements.
Shred documents containing personal or financial information before discarding. Many identity theft incidents happen as a result of mail and garbage theft.
Know your billing and statement cycles for all your financial service providers. Contact the provider’s customer service department if you stop receiving your regular bill or statement.
Carry only necessary information with you. Leave your Social Security card and unused credits cards at home in a safe and secure location.
Make photocopies (front and back) of vital information you carry regularly and store them in a secure place, such as a safety deposit box. Then, if your purse or wallet is lost or stolen, you have contact information and account numbers readily available.
MONITOR YOUR CREDIT
- Review your credit report at least once a year, looking for suspicious or unknown transactions. You can get a free credit report once a year from each of the three major credit bureaus at www.annualcreditreport.com. You can also obtain a copy at any time directly from:
- Equifax: (800) 685-1111 or www.equifax.com
- Experian: (888) 397-3742 or www.experian.com
- TransUnion: (800) 916-8800 or www.transunion.com
- Be sure to also review the credit reports for your children.
WATCH OUT FOR SUSPICIOUS CALLS
- If you are uncomfortable with a phone call that was not initiated by you, hang up or ask for the purpose of the call. Then contact the company using legitimate sources such as contact phone numbers found on the company’s website, your bank statements, and those listed on your ATM, debit or credit card.
- Change your email password regularly.
- Never share your email password with anyone. If you have any suspicion that someone may have accessed your email account, change the password as soon as possible.
- If you receive an email stating that your password, mailing address, email address or secret questions were changed on your account and you did not make those changes, contact your financial institution immediately and change the email account password.