Mobile Banking Security
When you use a mobile device such as a smartphone (Blackberry, iPhone, Android, etc.), tablet (iPad) or laptop computer for browsing the Internet or text-based account access, these tips will help protect you:
- Use the keypad lock or phone lock function on your mobile device when it is not in use. These functions password-protect your device to make it more difficult for someone else to view your information. Also be sure to store your device in a secure location.
- If no longer needed, delete text messages and email from your financial institution, especially before discarding or selling your mobile device.
- Avoid disclosing personal identifying or financial information via text message, phone call or email. This includes account numbers, passwords, Social Security number, birth date, mother’s maiden names and security questions and answers.
- If you lose your mobile device or change your mobile phone number, remove the old number from your mobile banking profile at www.firstrepublic.com or call the Customer Care Center at (888) 408-0288.