Entering a 6 Digit Code at Every Sign In?

General Questions

  • Why am I being asked to enter a verification code every time I sign in?
    There are several reasons why you might be prompted to enter a verification code each time you sign in.
     

    1. DID YOU SELECT “YES, REGISTER MY PRIVATE COMPUTER” THE PREVIOUS TIME YOU ENTERED YOUR VERIFICATION CODE AND SIGNED IN?

    If you are accessing your account from a private computer that you personally use, you can opt for the system to remember your computer for future sign ins by selecting “Yes, register my private computer.” We recommend that you select this option only on computers that you personally own and that have the latest updates and virus protection software installed on them.

    Selecting “No, this is a public computer” defaults your Banking Online to recognize a need for extra security, therefore prompting you each time you sign in to enter a verification code.

    2. HAVE YOU SELECTED “YES, REGISTER MY PRIVATE COMPUTER” AND ARE STILL BEING ASKED TO ENTER A VERIFICATION CODE?

    If you have selected the private option on your computer and you are still being asked to enter a one-time verification code with each sign in, it’s possible you might need to enable your cookies in your browser settings so your system remembers your computer.
    Cookies are a common tool routinely used by websites for the purpose of remembering certain information about previous visits, such as specific browser/computer combinations or the contents of a shopping cart. On subsequent visits, your web browser sends us the cookie to let us know you are using your own device. This is a security feature that helps us protect your online banking credentials. If you do not enable cookies or delete them after every session, the Online Banking system will not recognize your device and will ask you to enter a new verification code with each visit.

    See “Enabling Cookies by Supported Browsers” for steps on how to enable cookies.

    3. ARE YOU USING THE SAME BROWSER EACH TIME YOU SIGN IN TO BANKING ONLINE?

    If you use multiple browsers, you will have to verify your identity and select “Yes, register my private computer” on each new browser that accesses Banking Online. Once this is complete and you have followed the browser setting instructions below, you should not need to receive a new verification code with each sign in.

  • What can I do to protect myself from online identity theft?
    In addition to following safe internet browsing practices, First Republic Bank recommends that you download Trusteer Rapport, a banking online security software available to clients at no cost. It works alongside your existing firewall and anti-virus solutions to offer maximum protection against malware attacks and fraudulent websites. Learn more about Trusteer Rapport.

    If you have any other questions or concerns, please contact the Banking Online Support team at (885) 886-4819.

  • Who should I call if I have questions?
    If you have any other questions or concerns, please contact the Banking Online Support team at (885) 886-4819.

Enabling Cookies by Supported Browsers

  • Internet Explorer 9+
    If you are using Internet Explorer 9, you may be deleting your cookies automatically and will need to change the settings in order to access Banking Online. Follow these steps to change your Cookie settings:

    1. Open the Internet Explorer browser; click the Tools icon on the upper right side (looks like a gear wheel).
    2. Select Internet Options from the dropdown list.
    3. Select the General tab:
      • In the Browsing History section, uncheck the 'Delete browsing history on exit' checkbox.
    4. Select the Privacy tab:
      • Select the "Advanced" button.

      • Select the "Override Automatic Cookie Handling" checkbox.
      • Select 'First-party Cookies' and 'Third-party Cookies', if needed.
      • Select the "Always Allow Session Cookies" checkbox.

    Select the OK button.
  • Internet Explorer 8
    Follow these steps to change your Cookie settings:

    1. Open the Internet Explorer browser; select the Tools button in the menu bar.
    2. Select Internet Options from the dropdown list.
    3. In the Browsing History section, uncheck the 'Delete browsing history on exit' checkbox.

    4. Select the Privacy tab.
      • Select the Advanced button.

      • Check the Override automatic cookie handling box.
      • Check the Always allow session cookies box.

      • Select the OK button
    5. Select the Advanced tab.
      • Scroll to the bottom of the Settings window and find the "Security" section.
      • Check (ON) the checkbox for "Use SSL 2.0".
      • Check (ON) the checkbox for "Use SSL 3.0".

    6. Click on OK button to close the Internet Options window.
  • Firefox
    If you are using Firefox, you may have a setting on that will delete cookies automatically. Follow these steps to change your Cookie settings

    1. Open the Firefox browser; then select the Tools button in the menu bar.
    2. Select Options from the dropdown list.
    3. In the Options window, select the Privacy icon.
        • In the History Section:
          • From the Firefox will: dropdown menu select Use customer settings for history.
          • Select (check) the Accept cookies from sites box.
          • From the Accept third-party cookies dropdown box, select Always.
          • From the Keep Until: dropdown box, select they expire.
    4. Select OK.
  • Safari
    1. Open the Safari browser; select the Safari icon in Menu Bar.
    2. Select Preferences (gear icon) from the drop down options.
    3. Select the Security icon.
        • Select the Never Radio button form the Block cookies and other website date option.

    4. Select Close.
  • Chrome
    1. Open the Chrome browser; select the menu icon to the right of the address bar (looks like 3 lines).
    2. Select Settings from the dropdown menu.
    3. Select the Show advanced settings link at the bottom of the page.
    4. In the Privacy section:
        • Select Content settings... button.

        • Under the Cookies section, select the radio button that that states Allow local data to be set (recommended).

    5. Select Done.