Contact Us

Contact Us

As part of our commitment to outstanding client service, we are available to help with your financial needs in a way that is convenient for you — by email, phone, online/mobile banking platform or one of our Preferred Banking Offices.

First Republic and JPMorgan Chase are committed to keeping your account and information safe. While we may call you on occasion, we will never call, text or email you to request account information like your user ID, password or one-time secure access code or to instruct you to move money using Zelle®, wires or other electronic transfers.

If you receive a request claiming to be from First Republic or JPMorgan Chase and asking you to provide account credentials or to send money, please hang up and contact First Republic’s Client Care Center at (888) 408-0288.

Company Directory

  • Client Care Center
    From outside the US call collect

    (415) 288-7598
    View Dialing Instructions (PDF)


    Today:
    4:00 a.m. - 10:00 p.m.
    Open
    Standard Hours (Pacific)
    • Mon:
      4:00 a.m. - 10:00 p.m.
    • Tues:
      4:00 a.m. - 10:00 p.m.
    • Wed:
      4:00 a.m. - 10:00 p.m.
    • Thu:
      4:00 a.m. - 10:00 p.m.
    • Fri:
      4:00 a.m. - 10:00 p.m.
    • Sat:
      6:00 a.m. - 8:00 p.m.
    • Sun:
      7:00 a.m. - 5:00 p.m.

    Preferred Banking Offices

    Locations

    Find business hours for a Preferred Banking Office near you.

    View Locations

    Client Care Center

    From outside the US call collect

    (415) 288-7598
    View Dialing Instructions (PDF)


    Open
    Today:
    4:00 a.m. - 10:00 p.m.
    • Standard Hours (Pacific)
    • Mon:
      4:00 a.m. - 10:00 p.m.
    • Tues:
      4:00 a.m. - 10:00 p.m.
    • Wed:
      4:00 a.m. - 10:00 p.m.
    • Thu:
      4:00 a.m. - 10:00 p.m.
    • Fri:
      4:00 a.m. - 10:00 p.m.
    • Sat:
      6:00 a.m. - 8:00 p.m.
    • Sun:
      7:00 a.m. - 5:00 p.m.

    Preferred Banking Offices

    Locations

    Find business hours for a Preferred Banking Office near you.

    View Locations

  • Online Banking Support
    Online Banking Support
    Today:
    4:00 a.m. - 10:00 p.m.
    Open
    Standard Hours (Pacific)
    • Mon:
      4:00 a.m. - 10:00 p.m.
    • Tues:
      4:00 a.m. - 10:00 p.m.
    • Wed:
      4:00 a.m. - 10:00 p.m.
    • Thu:
      4:00 a.m. - 10:00 p.m.
    • Fri:
      4:00 a.m. - 10:00 p.m.
    • Sat:
      6:00 a.m. - 8:00 p.m.
    • Sun:
      7:00 a.m. - 5:00 p.m.
    Corporate Online Support
    Today:
    5:00 a.m. - 7:00 p.m.
    Open
    Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 7:00 p.m.
    • Tues:
      5:00 a.m. - 7:00 p.m.
    • Wed:
      5:00 a.m. - 7:00 p.m.
    • Thu:
      5:00 a.m. - 7:00 p.m.
    • Fri:
      5:00 a.m. - 7:00 p.m.
    • Sat:
      6:00 a.m. - 5:00 p.m.
    • Sun:
      6:00 a.m. - 5:00 p.m.

    Online Banking Support

    Open
    Today:
    4:00 a.m. - 10:00 p.m.
    • Standard Hours (Pacific)
    • Mon:
      4:00 a.m. - 10:00 p.m.
    • Tues:
      4:00 a.m. - 10:00 p.m.
    • Wed:
      4:00 a.m. - 10:00 p.m.
    • Thu:
      4:00 a.m. - 10:00 p.m.
    • Fri:
      4:00 a.m. - 10:00 p.m.
    • Sat:
      6:00 a.m. - 8:00 p.m.
    • Sun:
      7:00 a.m. - 5:00 p.m.

    Corporate Online Support

    Open
    Today:
    5:00 a.m. - 7:00 p.m.
    • Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 7:00 p.m.
    • Tues:
      5:00 a.m. - 7:00 p.m.
    • Wed:
      5:00 a.m. - 7:00 p.m.
    • Thu:
      5:00 a.m. - 7:00 p.m.
    • Fri:
      5:00 a.m. - 7:00 p.m.
    • Sat:
      6:00 a.m. - 5:00 p.m.
    • Sun:
      6:00 a.m. - 5:00 p.m.
  • Construction Loans
    Construction Loans Within the Draw Period
    Phone
    • Please contact the First Republic, now part of JPMorgan Chase, Client Care Center at (800) 888-6994.

    Today:
    5:00 a.m. - 9:00 p.m.
    Open
    Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 9:00 p.m.
    • Tues:
      5:00 a.m. - 9:00 p.m.
    • Wed:
      5:00 a.m. - 9:00 p.m.
    • Thu:
      5:00 a.m. - 9:00 p.m.
    • Fri:
      5:00 a.m. - 9:00 p.m.
    • Sat:
      Closed
    • Sun:
      Closed
    Construction Loans Not Within the Draw Period
    Phone
    Today:
    5:00 a.m. - 5:00 p.m.
    Open
    Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 5:00 p.m.
    • Tues:
      5:00 a.m. - 5:00 p.m.
    • Wed:
      5:00 a.m. - 5:00 p.m.
    • Thu:
      5:00 a.m. - 5:00 p.m.
    • Fri:
      5:00 a.m. - 5:00 p.m.
    • Sat:
      6:00 a.m. - 3:00 p.m.
    • Sun:
      Closed

    Construction Loans Within the Draw Period

    Phone
    • Please contact the First Republic, now part of JPMorgan Chase, Client Care Center at (800) 888-6994.

    Open
    Today:
    5:00 a.m. - 9:00 p.m.
    • Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 9:00 p.m.
    • Tues:
      5:00 a.m. - 9:00 p.m.
    • Wed:
      5:00 a.m. - 9:00 p.m.
    • Thu:
      5:00 a.m. - 9:00 p.m.
    • Fri:
      5:00 a.m. - 9:00 p.m.
    • Sat:
      Closed
    • Sun:
      Closed

    Construction Loans Not Within the Draw Period

    Phone
    Open
    Today:
    5:00 a.m. - 5:00 p.m.
    • Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 5:00 p.m.
    • Tues:
      5:00 a.m. - 5:00 p.m.
    • Wed:
      5:00 a.m. - 5:00 p.m.
    • Thu:
      5:00 a.m. - 5:00 p.m.
    • Fri:
      5:00 a.m. - 5:00 p.m.
    • Sat:
      6:00 a.m. - 3:00 p.m.
    • Sun:
      Closed
  • J.P. Morgan Securities LLC
    Securities Password Reset
    Phone
    Today:
    5:00 a.m. - 9:00 p.m.
    Open
    Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 9:00 p.m.
    • Tues:
      5:00 a.m. - 9:00 p.m.
    • Wed:
      5:00 a.m. - 9:00 p.m.
    • Thu:
      5:00 a.m. - 9:00 p.m.
    • Fri:
      5:00 a.m. - 9:00 p.m.
    • Sat:
      6:00 a.m. - 8:00 p.m.
    • Sun:
      7:00 a.m. - 5:00 p.m.
    J.P. Morgan Securities LLC
    Today:
    6:30 a.m. - 5:00 p.m.
    Open
    Standard Hours (Pacific)
    • Mon:
      6:30 a.m. - 5:00 p.m.
    • Tues:
      6:30 a.m. - 5:00 p.m.
    • Wed:
      6:30 a.m. - 5:00 p.m.
    • Thu:
      6:30 a.m. - 5:00 p.m.
    • Fri:
      6:30 a.m. - 5:00 p.m.
    • Sat:
      Closed
    • Sun:
      Closed

    Securities Password Reset

    Phone
    Open
    Today:
    5:00 a.m. - 9:00 p.m.
    • Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 9:00 p.m.
    • Tues:
      5:00 a.m. - 9:00 p.m.
    • Wed:
      5:00 a.m. - 9:00 p.m.
    • Thu:
      5:00 a.m. - 9:00 p.m.
    • Fri:
      5:00 a.m. - 9:00 p.m.
    • Sat:
      6:00 a.m. - 8:00 p.m.
    • Sun:
      7:00 a.m. - 5:00 p.m.

    J.P. Morgan Securities LLC

    Open
    Today:
    6:30 a.m. - 5:00 p.m.
    • Standard Hours (Pacific)
    • Mon:
      6:30 a.m. - 5:00 p.m.
    • Tues:
      6:30 a.m. - 5:00 p.m.
    • Wed:
      6:30 a.m. - 5:00 p.m.
    • Thu:
      6:30 a.m. - 5:00 p.m.
    • Fri:
      6:30 a.m. - 5:00 p.m.
    • Sat:
      Closed
    • Sun:
      Closed
  • Student Loan Refinance
    Student Loan Refinance Accounts
    Serviced by Firstmark Services
    Mail payments to:
    Firstmark Services
    P.O. Box 2977
    Omaha, NE 68103

    Mail correspondence to:
    Firstmark Services
    P.O. Box 82546
    Lincoln, NE 68501

    Website
    https://firstmark.myloanmanager.com/

    Email
    FirstmarkSupport@MyLoanManager.com

    For more information, please visit
    firstrepublic.com/SLR-FAQ.
    Today:
    5:00 a.m. - 6:00 p.m.
    Open
    Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 6:00 p.m.
    • Tues:
      5:00 a.m. - 6:00 p.m.
    • Wed:
      5:00 a.m. - 6:00 p.m.
    • Thu:
      5:00 a.m. - 6:00 p.m.
    • Fri:
      5:00 a.m. - 6:00 p.m.
    • Sat:
      Closed
    • Sun:
      Closed
    Paid-Off and Charged-Off Student Loan Refinance Accounts
    Serviced by SoFi
    Mail correspondence to:
    2750 E. Cottonwood Parkway
    Ste. 300
    Salt Lake City, UT 84121

    Website
    www.sofi.com

    For more information, please visit
    firstrepublic.com/SLR-FAQ.
    Today:
    5:00 a.m. - 7:00 p.m.
    Open
    Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 7:00 p.m.
    • Tues:
      5:00 a.m. - 7:00 p.m.
    • Wed:
      5:00 a.m. - 7:00 p.m.
    • Thu:
      5:00 a.m. - 7:00 p.m.
    • Fri:
      5:00 a.m. - 5:00 p.m.
    • Sat:
      5:00 a.m. - 5:00 p.m.
    • Sun:
      5:00 a.m. - 5:00 p.m.

    Student Loan Refinance Accounts
    Serviced by Firstmark Services

    Mail payments to:
    Firstmark Services
    P.O. Box 2977
    Omaha, NE 68103

    Mail correspondence to:
    Firstmark Services
    P.O. Box 82546
    Lincoln, NE 68501

    Website
    https://firstmark.myloanmanager.com/

    Email
    FirstmarkSupport@MyLoanManager.com

    For more information, please visit
    firstrepublic.com/SLR-FAQ.
    Open
    Today:
    5:00 a.m. - 6:00 p.m.
    • Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 6:00 p.m.
    • Tues:
      5:00 a.m. - 6:00 p.m.
    • Wed:
      5:00 a.m. - 6:00 p.m.
    • Thu:
      5:00 a.m. - 6:00 p.m.
    • Fri:
      5:00 a.m. - 6:00 p.m.
    • Sat:
      Closed
    • Sun:
      Closed

    Paid-Off and Charged-Off Student Loan Refinance Accounts
    Serviced by SoFi

    Mail correspondence to:
    2750 E. Cottonwood Parkway
    Ste. 300
    Salt Lake City, UT 84121

    Website
    www.sofi.com

    For more information, please visit
    firstrepublic.com/SLR-FAQ.
    Open
    Today:
    5:00 a.m. - 7:00 p.m.
    • Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 7:00 p.m.
    • Tues:
      5:00 a.m. - 7:00 p.m.
    • Wed:
      5:00 a.m. - 7:00 p.m.
    • Thu:
      5:00 a.m. - 7:00 p.m.
    • Fri:
      5:00 a.m. - 5:00 p.m.
    • Sat:
      5:00 a.m. - 5:00 p.m.
    • Sun:
      5:00 a.m. - 5:00 p.m.
  • Personal Line of Credit
    Personal Line of Credit
    Serviced by SoFi
    Mail payments to:
    SoFi Bank, N.A.
    10410 Highland Manor Dr.
    Floor 2
    Tampa, FL 33610

    Mail correspondence to:
    2750 E. Cottonwood Parkway
    Ste. 300
    Salt Lake City, UT 84121

    Website
    www.sofi.com

    For more information, please visit
    firstrepublic.com/PLOC-FAQ.
    Today:
    5:00 a.m. - 7:00p.m.
    Open
    Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 7:00p.m.
    • Tues:
      5:00 a.m. - 7:00p.m.
    • Wed:
      5:00 a.m. - 7:00p.m.
    • Thu:
      5:00 a.m. - 7:00p.m.
    • Fri:
      5:00 a.m. - 5:00 p.m.
    • Sat:
      5:00 a.m. - 5:00 p.m.
    • Sun:
      5:00 a.m. - 5:00 p.m.
    Phone
    Closed Now
    Standard Hours (Pacific)
    • Mon:
      Closed
    • Tues:
      Closed
    • Wed:
      Closed
    • Thu:
      Closed
    • Fri:
      Closed
    • Sat:
      Closed
    • Sun:
      Closed

    Personal Line of Credit
    Serviced by SoFi

    Mail payments to:
    SoFi Bank, N.A.
    10410 Highland Manor Dr.
    Floor 2
    Tampa, FL 33610

    Mail correspondence to:
    2750 E. Cottonwood Parkway
    Ste. 300
    Salt Lake City, UT 84121

    Website
    www.sofi.com

    For more information, please visit
    firstrepublic.com/PLOC-FAQ.
    Open
    Today:
    5:00 a.m. - 7:00p.m.
    • Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 7:00p.m.
    • Tues:
      5:00 a.m. - 7:00p.m.
    • Wed:
      5:00 a.m. - 7:00p.m.
    • Thu:
      5:00 a.m. - 7:00p.m.
    • Fri:
      5:00 a.m. - 5:00 p.m.
    • Sat:
      5:00 a.m. - 5:00 p.m.
    • Sun:
      5:00 a.m. - 5:00 p.m.

    Phone
    Closed Now
    • Standard Hours (Pacific)
    • Mon:
      Closed
    • Tues:
      Closed
    • Wed:
      Closed
    • Thu:
      Closed
    • Fri:
      Closed
    • Sat:
      Closed
    • Sun:
      Closed
  • ATM & Debit Card Support
    Phone
    For 24/7 support outside the US and canada

    (415) 288-7598
    View Dialing Instructions (PDF)

    Lost or Stolen Cards

    If your First Republic ATM Card, ATM Debit Card or Business Debit Card has been lost or stolen, or if you suspect there has been unauthorized use of the card, please call immediately. 

    Today:
    6:00 a.m. - 6:00 p.m.
    Open
    Standard Hours (Pacific)
    • Mon:
      6:00 a.m. - 6:00 p.m.
    • Tues:
      6:00 a.m. - 6:00 p.m.
    • Wed:
      6:00 a.m. - 6:00 p.m.
    • Thu:
      6:00 a.m. - 6:00 p.m.
    • Fri:
      6:00 a.m. - 6:00 p.m.
    • Sat:
      7:00 a.m. - 3:00 p.m.
    • Sun:
      Closed

    ATM & Debit Card Support

    Phone
    For 24/7 support outside the US and canada

    (415) 288-7598
    View Dialing Instructions (PDF)

    Lost or Stolen Cards

    If your First Republic ATM Card, ATM Debit Card or Business Debit Card has been lost or stolen, or if you suspect there has been unauthorized use of the card, please call immediately. 

    Open
    Today:
    6:00 a.m. - 6:00 p.m.
    • Standard Hours (Pacific)
    • Mon:
      6:00 a.m. - 6:00 p.m.
    • Tues:
      6:00 a.m. - 6:00 p.m.
    • Wed:
      6:00 a.m. - 6:00 p.m.
    • Thu:
      6:00 a.m. - 6:00 p.m.
    • Fri:
      6:00 a.m. - 6:00 p.m.
    • Sat:
      7:00 a.m. - 3:00 p.m.
    • Sun:
      Closed
  • Business Support Services
    Today:
    5:00 a.m. - 5:30 p.m.
    Open
    Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 5:30 p.m.
    • Tues:
      5:00 a.m. - 5:30 p.m.
    • Wed:
      5:00 a.m. - 5:30 p.m.
    • Thu:
      5:00 a.m. - 5:30 p.m.
    • Fri:
      5:00 a.m. - 5:30 p.m.
    • Sat:
      6:00 a.m. - 5:00 p.m.
    • Sun:
      6:00 a.m. - 5:00 p.m.

    Business Support Services

    Open
    Today:
    5:00 a.m. - 5:30 p.m.
    • Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 5:30 p.m.
    • Tues:
      5:00 a.m. - 5:30 p.m.
    • Wed:
      5:00 a.m. - 5:30 p.m.
    • Thu:
      5:00 a.m. - 5:30 p.m.
    • Fri:
      5:00 a.m. - 5:30 p.m.
    • Sat:
      6:00 a.m. - 5:00 p.m.
    • Sun:
      6:00 a.m. - 5:00 p.m.
  • Residential Home Lending (Mortgage and HELOC)
    Phone

    (800) 848-9136

    For additional contact information, please visit chase.com/personal/mortgage/mortgage-contact-us.

    Today:
    5:00 a.m. - 5:00 p.m.
    Open
    Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 5:00 p.m.
    • Tues:
      5:00 a.m. - 5:00 p.m.
    • Wed:
      5:00 a.m. - 5:00 p.m.
    • Thu:
      5:00 a.m. - 5:00 p.m.
    • Fri:
      5:00 a.m. - 5:00 p.m.
    • Sat:
      6:00 a.m. - 3:00 p.m.
    • Sun:
      Closed

    Residential Home Lending (Mortgage and HELOC)

    Phone

    (800) 848-9136

    For additional contact information, please visit chase.com/personal/mortgage/mortgage-contact-us.

    Open
    Today:
    5:00 a.m. - 5:00 p.m.
    • Standard Hours (Pacific)
    • Mon:
      5:00 a.m. - 5:00 p.m.
    • Tues:
      5:00 a.m. - 5:00 p.m.
    • Wed:
      5:00 a.m. - 5:00 p.m.
    • Thu:
      5:00 a.m. - 5:00 p.m.
    • Fri:
      5:00 a.m. - 5:00 p.m.
    • Sat:
      6:00 a.m. - 3:00 p.m.
    • Sun:
      Closed
  • All Other Loans / Lines of Credit
    Postal Mail

    First Republic Bank
    Attn: Loan Servicing
    111 Pine Street
    San Francisco, CA 94111

    Important: All notice of error or information requests associated with your First Republic mortgage loan must be sent to the address above.

    Today:
    4:00 a.m. - 10:00 p.m.
    Open
    Standard Hours (Pacific)
    • Mon:
      4:00 a.m. - 10:00 p.m.
    • Tues:
      4:00 a.m. - 10:00 p.m.
    • Wed:
      4:00 a.m. - 10:00 p.m.
    • Thu:
      4:00 a.m. - 10:00 p.m.
    • Fri:
      4:00 a.m. - 10:00 p.m.
    • Sat:
      Closed
    • Sun:
      Closed

    All Other Loans / Lines of Credit

    Postal Mail

    First Republic Bank
    Attn: Loan Servicing
    111 Pine Street
    San Francisco, CA 94111

    Important: All notice of error or information requests associated with your First Republic mortgage loan must be sent to the address above.

    Open
    Today:
    4:00 a.m. - 10:00 p.m.
    • Standard Hours (Pacific)
    • Mon:
      4:00 a.m. - 10:00 p.m.
    • Tues:
      4:00 a.m. - 10:00 p.m.
    • Wed:
      4:00 a.m. - 10:00 p.m.
    • Thu:
      4:00 a.m. - 10:00 p.m.
    • Fri:
      4:00 a.m. - 10:00 p.m.
    • Sat:
      Closed
    • Sun:
      Closed
  • Private Wealth Management
    Today:
    8:00 a.m. - 5:00 p.m.
    Closed Now
    Standard Hours (Pacific)
    • Mon:
      8:00 a.m. - 5:00 p.m.
    • Tues:
      8:00 a.m. - 5:00 p.m.
    • Wed:
      8:00 a.m. - 5:00 p.m.
    • Thu:
      8:00 a.m. - 5:00 p.m.
    • Fri:
      8:00 a.m. - 5:00 p.m.
    • Sat:
      Closed
    • Sun:
      Closed

    Private Wealth Management

    Closed Now
    Today:
    8:00 a.m. - 5:00 p.m.
    • Standard Hours (Pacific)
    • Mon:
      8:00 a.m. - 5:00 p.m.
    • Tues:
      8:00 a.m. - 5:00 p.m.
    • Wed:
      8:00 a.m. - 5:00 p.m.
    • Thu:
      8:00 a.m. - 5:00 p.m.
    • Fri:
      8:00 a.m. - 5:00 p.m.
    • Sat:
      Closed
    • Sun:
      Closed
  • Eagle Invest
    Phone
    Today:
    6:00 a.m. - 5:00 p.m.
    Open
    Standard Hours (Pacific)
    • Mon:
      6:00 a.m. - 5:00 p.m.
    • Tues:
      6:00 a.m. - 5:00 p.m.
    • Wed:
      6:00 a.m. - 5:00 p.m.
    • Thu:
      6:00 a.m. - 5:00 p.m.
    • Fri:
      6:00 a.m. - 5:00 p.m.
    • Sat:
      Closed
    • Sun:
      Closed

    Eagle Invest

    Open
    Today:
    6:00 a.m. - 5:00 p.m.
    • Standard Hours (Pacific)
    • Mon:
      6:00 a.m. - 5:00 p.m.
    • Tues:
      6:00 a.m. - 5:00 p.m.
    • Wed:
      6:00 a.m. - 5:00 p.m.
    • Thu:
      6:00 a.m. - 5:00 p.m.
    • Fri:
      6:00 a.m. - 5:00 p.m.
    • Sat:
      Closed
    • Sun:
      Closed
  • Foreign Exchange
    Today:
    9:00 a.m. - 5:00 p.m.
    Closed Now
    Standard Hours (Pacific)
    • Mon:
      9:00 a.m. - 5:00 p.m.
    • Tues:
      9:00 a.m. - 5:00 p.m.
    • Wed:
      9:00 a.m. - 5:00 p.m.
    • Thu:
      9:00 a.m. - 5:00 p.m.
    • Fri:
      9:00 a.m. - 5:00 p.m.
    • Sat:
      Closed
    • Sun:
      Closed

    Foreign Exchange

    Closed Now
    Today:
    9:00 a.m. - 5:00 p.m.
    • Standard Hours (Pacific)
    • Mon:
      9:00 a.m. - 5:00 p.m.
    • Tues:
      9:00 a.m. - 5:00 p.m.
    • Wed:
      9:00 a.m. - 5:00 p.m.
    • Thu:
      9:00 a.m. - 5:00 p.m.
    • Fri:
      9:00 a.m. - 5:00 p.m.
    • Sat:
      Closed
    • Sun:
      Closed
  • Headquarters

    111 Pine Street
    San Francisco, CA 94111

    (415) 392-1413 (Fax)