Frequently Asked Questions


Frequently Asked Questions

    • I don’t want to receive my statements by mail. How do I go paperless?
    • How do I change my contact information for receiving the security login code?
    • How do I reset my password?
    • How do I change the information that appears on my Bill Pay checks?
    • How do I add a nickname to my accounts?
    • How do I find my account details (routing number and/or account number)?
    • How do I set up a recurring Bill Payment / External Transfer / Internal Transfer?
    • How do I cancel a recurring Bill Payment / External Transfer / Internal Transfer?
    • I added my external account on the homepage, but I don’t see it in External Transfers. What happened?
    • How do I update my home/primary address?

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© 1997–2020 First Republic Bank.

Banking products and services are offered by First Republic Bank, Member FDIC and Equal Housing Lender

Investment Advisory services are provided by First Republic Investment Management, Inc. Trust and Fiduciary services are offered through First Republic Trust Company, a division of First Republic Bank, and First Republic Trust Company of Delaware LLC and First Republic Trust Company of Wyoming LLC, both wholly owned subsidiaries of First Republic Bank. Brokerage services are offered through First Republic Securities Company, LLC, Member FINRA/SIPC. Insurance services are provided through First Republic Securities Company, DBA Grand Eagle Insurance Services, LLC, CA Insurance License #0I13184, and First Republic Investment Management, DBA Eagle Private Insurance Services, CA Insurance License #0K93728.

Investment, Insurance and Advisory Products and Services, and Foreign Exchange Transactions, are Not FDIC Insured or Insured by Any Federal Government Agency, Not a Deposit, Not Bank Guaranteed and May Lose Value.

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