Digital Banking Frequently Asked Questions


 

Access

  • Security Features
    • How do I manage the security features of the new digital banking experience?

      Your Security Preferences can be found under the Settings menu.

      Within Security Preferences, you can change your password and manage your preferred contact methods for two-step authentication when signing-in from a new or unregistered device. First Republic Digital Banking supports delivering one-time access codes via SMS, voice call and email for your convenience.

    • How do I change my Password?

      Your password can be changed by clicking on the Security Preferences option under the Settings menu.

      Select the Change Password option and follow through the subsequent prompts to complete changing your password.

  • Signing In
    • I am entering in my correct username and password but still can't log in. Can you help?

      If you're having issues logging into the new digital banking site or app, please call Banking Online Support at (855)-886-4819.

      Banking Online Support is available during the following hours:

      Mon - Fri: 5:00 a.m. - 9:00 p.m.
      Sat: 6:00 a.m. - 8:00 p.m.
      Sun: 7:00 a.m. - 5:00 p.m.

    • What should I do if I've forgotten my username or password?

      If you have forgotten your password, click on the "Forgot your password?" link on the login screen.  You'll be prompted to provide your username as well as a secure access code. Once your identity has been confirmed, you will be able to enter in a new password.

      In case you've forgotten your username, you can use the "Forgot your username?" link on the sign in page to recover your username. Enter your email address to retrieve your usernames associated to that email.

      For more assistance with signing in, please contact Banking Online Support at (855)-886-4819.

      Banking Online Support is available during the following hours:

      Mon - Fri: 5:00 a.m. - 9:00 p.m.
      Sat: 6:00 a.m. - 8:00 p.m.
      Sun: 7:00 a.m. - 5:00 p.m.

    • What should I do if I do not receive my verification code?

      If you do not receive your verification code please reach out to Banking Online Support at (855)-886-4819. Once First Republic has verified your identity, we will provide you with an access code.

      Banking Online Support is available during the following hours:

      Mon - Fri: 5:00 a.m. - 9:00 p.m.
      Sat: 6:00 a.m. - 8:00 p.m.
      Sun: 7:00 a.m. - 5:00 p.m.

    • Why do I have to provide a verification code every time I log in from a new device?

      When you first attempt to sign in to the new digital banking site or mobile app on a new device, First Republic will ask you to verify your identity using a secure access code sent to an email or phone number of your choice, which helps protect your accounts from unauthorized access even if an unauthorized person has your login credentials. You can register your device so that the site does not prompt you for the code in the future.

      Once you have registered a new device or browser, you should no longer be prompted to provide a verification code.  Settings in your browser may prevent First Republic from saving your device registration. Please view the settings information for your browser in the Cookie Settings section below.

  • Cookie Settings
    • Chrome
      1. Open the Chrome browser; select the menu icon to the right of the address bar (looks like 3 lines).
      2. Select Settings from the dropdown menu.
      3. Select the Show advanced settings link at the bottom of the page.
      4. In the Privacy section:
          • Select Content settings... button.

          • Under the Cookies section, select the radio button that that states Allow local data to be set (recommended).

      5. Select Done.
    • Safari
      1. Open the Safari browser; select the Safari icon in Menu Bar.
      2. Select Preferences (gear icon) from the drop down options.
      3. Select the Security icon.
          • Select the Never Radio button form the Block cookies and other website date option.

      4. Select Close.
    • Firefox
      If you are using Firefox, you may have a setting on that will delete cookies automatically. Follow these steps to change your Cookie settings

      1. Open the Firefox browser; then select the Tools button in the menu bar.
      2. Select Options from the dropdown list.
      3. In the Options window, select the Privacy icon.
          • In the History Section:
            • From the Firefox will: dropdown menu select Use customer settings for history.
            • Select (check) the Accept cookies from sites box.
            • From the Accept third-party cookies dropdown box, select Always.
            • From the Keep Until: dropdown box, select they expire.
      4. Select OK.
    • Internet Explorer
      If you are using Internet Explorer 9, you may be deleting your cookies automatically and will need to change the settings in order to access Banking Online. Follow these steps to change your Cookie settings:

      1. Open the Internet Explorer browser; click the Tools icon on the upper right side (looks like a gear wheel).
      2. Select Internet Options from the dropdown list.
      3. Select the General tab:
        • In the Browsing History section, uncheck the 'Delete browsing history on exit' checkbox.
      4. Select the Privacy tab:
        • Select the "Advanced" button.


          • Select the "Override Automatic Cookie Handling" checkbox.
          • Select 'First-party Cookies' and 'Third-party Cookies', if needed.
          • Select the "Always Allow Session Cookies" checkbox.

      1. Select the OK button.

Accounts

  • Account Details and Documents
    • How do I ask a question about a specific account?

      You can send a secure message to First Republic’s Banking Online Support about a specific account by clicking the envelope icon at the top right of your account details screen. Our Banking Online Support team will reply to you via secure message to address your inquiry.

      Please call Banking Online Support at (855)-886-4819 if you encounter any problems with viewing your accounts or transactions.

      Banking Online Support is available during the following hours:

      Mon - Fri: 5:00 a.m. - 9:00 p.m.
      Sat: 6:00 a.m. - 8:00 p.m.
      Sun: 7:00 a.m. - 5:00 p.m.



    • Is there a limit to the number of historical transactions that can be viewed?
      For First Republic accounts, you can view up to 18 months of transaction history.  Once you add an account with another financial institution, you will initially see 90 days of transaction history for that external account.  External accounts can show up to 18 months of transaction history after the account has been linked to your digital banking profile for 15 months. Once your account is closed, you can retain it and its transaction history for 18 months.
    • Why can I only see six months of statements under Account Details & Documents? What happened to the others?

      The account details and documents tab is a quick and convenient way to view your last six months of statements. To view these and earlier statements for all of your accounts, click on the "All statements & tax documents" link or the Statements and Documents tab to navigate to the Statements and Documents page.

  • Account Groups
    • Can I change account group names?

      Yes, you can change your Account Group names through Account Preferences under the Settings menu. Once you've navigated to Account Preferences, click on the pencil icon next to the account group name you would like to change.

    • How do I change account nicknames?
      You can change account nicknames through Account Preferences under the Settings menu. Click on the account that you would like to edit.  Click on the Nickname Account button and type in the new nickname. Click the gold check button to confirm the new nickname. Your updated nickname will be visible immediately on the home page and on your next mobile login.
    • Can I change the order in which I see my accounts within an account group on my home page?
      You can reorder your accounts within a group by clicking on Account Preferences under the Settings dropdown. From here you can use the up and down arrows next to your accounts to move their position on the home page.
    • Can I edit which accounts are displayed and how they are displayed?
      Yes, you can hide or display accounts through "Account Preferences" in the Settings menu.

      To edit which accounts are displayed and how they are displayed, click on the specific account you want to edit. Change the Visible and Hidden toggle to show or hide the account. You can also change the account's display name.
    • Can I move an account to a different account group?
      No, accounts are grouped based on the account type. However, you can edit the Account Group nicknames to help organize your accounts.
    • How do I customize the order of accounts within groups?
      From your desktop, click on account preferences under the settings menu.  Use the arrows to the right of the account to move it up or down in the list.



    • What can I do under Account Preferences?
      On the desktop site, account preferences are found under the settings dropdown menu. In the mobile app, account preferences are found in the More menu at the lower right corner of the screenYou can use the account preferences page to search for an account, change account group names, change account nicknames, and reorder accounts within a group.



  • External Account Aggregation
  • Statements & Documents
    • Will I be able to view my statements online?
      For your convenience, you can view statements online in PDF and HTML format by clicking on Statements & Documents in the navigation bar. 
    • Can I look up my statements through the new digital banking site and mobile app?

      You can view your bank statements and tax documents by clicking on the Statements & Documents tab. You can filter by date, account, and document type.

      For quick access to recent statements, select the Details and Documents tab in your Account History. Statements are not available on our mobile app at this time.

    • How do I go paperless?
      Once you have accepted our "e-consent" agreement, you can easily request to stop receiving paper copies of bank documents.  To stop receiving paper statements, click Document Preferences under the Settings menu. Click on Document Delivery and uncheck all documents for which you do not wish to receive a paper copy, then click the Save button. 

      You can opt-in to receiving paper statements again by checking the boxes in Document preferences> Document delivery.

    • Why am I unable to view check images on HTML statements?
      You can view check images by clicking the Advanced statement options link on the "Statements & Documents" tab.  This will take you to a separate tab from which you can download and view all your check images.
  • Transaction Categories and Descriptions
    • Can I move transactions between categories?
      Yes, you can move a transaction to another category through the "category section" to the left of transaction details.

    • Can I split one transaction into multiple categories and sub-categories from my desktop?
      Yes, you can split a single transaction across multiple categories to better manage your budget. From the transaction, click on the Split icon.

    • How do I add a subcategory to a transaction from my desktop?
      From the "category section" to the left of the transaction details, click +Add Sub-Category and click the check mark to save your changes.

    • Why can't I change the existing category names?
      Your transactions are automatically categorized to make personal financial management easier. Categories are set to defined values so that your spending is easily tracked and aggregated.  To add custom information to a transaction, you can add a subcategory to the transaction, or modify a transaction description.

    • Can I split on transaction into multiple categories and sub-categories?
      You can split a single transaction across multiple categories to better manage your budget

      On the Home page, click on an account


      Click on a transaction. The transaction summary appears

      In the transaction summary, do the following:

      • Click or tap the split icon
      • Enter the amount you want to split to a separate category
      • Click on the category icon, the select a new category for the amount you want to split
      • Click Add Split


    • How do I add a subcategory to a transaction?
      To add a subcategory, on the Home page, click on an account

      Click on the category icon. The Categorize sidebar appears


      On the Categorize sidebar, do the following:

      • Click on the expand arrow on the parent category
      • Click on Add Sub-Category
      • Enter the name of the new subcategory
      • Click the check mark button to save your changes.
    • How do I edit the transaction category?
      Categorizing each transaction in your transaction history can help you accurately track your spending and maintain your set budget. You can also modify transaction descriptions, edit, or split transaction categories, and create new subcategories.

      To categorize a transaction, on the Home page, click on an account and select a transaction. In the Category section, click the edit icon. The Categorize sidebar appears, where you can select a category to assign to the transaction.
    • How do I edit the transaction description?
      After assigning a category to a description, you can modify a transaction description to include additional information concerning the transaction

      In the Online Description section, click the edit icon to change the description of the transaction
    • Why can’t I change the existing category names?
      Categories are set to defined values so that your spending is easily tracked and aggregated.  To add custom information to a transaction, you can add a subcategory to the transaction, or modify a transaction description

  • Viewing Accounts
    • Can I hide an account I have added to my profile?
      Yes, you can hide or show any account on your dashboard through your Account Preferences in the Settings menu by updating the sliders to hidden or visible.

    • How do I add an account to my online profile?
      Your online profile will display all of your First Republic bank, loan and eligible investment accounts unless these accounts have been hidden per your account preferences.

      You can add any accounts that do not appear on your profile by making a request through your banker or by calling Banking Online Support at (855)-886-4819.

    • Where can I view transaction history for my account?
      You can view recent transaction history on the home page by clicking Quick View under the relevant account.

      You can view your transfer history by accessing the Activity tab on the transfers screen.  Use the filter dropdown to sort your transactions by date, amount, status, type or accounts.  Additionally, use the Search box to find a specific transaction or transactions.

      Additionally, you can click on an account to be taken to your recent activity under the Activity tab of your account details.


    • Can I search for a specific transaction?
      Yes, simply click on the relevant account from the home page to access detailed account information. Click the Search button then enter a word or amount to search for a specific transaction.

      You can also filter your transaction list by date, type, amount, check number and category.

General Questions

  • Banking Online Basics
    • How do I contact First Republic Bank?
      You can contact First Republic Bank by calling Banking Online Support at (855)-886-4819, emailing us at frbankingonline@firstrepublic.com or sending a secure message using the "Secure Messages" page under the Support & Services menu. We also have a quick message button in the Contact First Republic section on the right of the screen.

      You can also find direct contact and location information for your First Republic bankers and relationship managers under the My First Republic Team section on the home page.



    • How much does banking online cost?
      There is no monthly or annual cost or fee associated with using Banking Online. There may be incidental charges and fees associated with Banking Online, such as accounts fees and charges you initiate by requesting stop payments, check copies, transfers outside the bank, and similar services. Please refer to the Schedule of Fees and Charges included with your Account Disclosures or call Banking Online Support at (855) 886-4819 for more information on fees and charges for bank services.
      .



    • If I make a withdrawal at an ATM, how soon will my account reflect the balance change?

      When you withdraw funds from an ATM or make a purchase with your debit card, the funds will be immediately removed from your available balance. Some payment networks update transactions in real-time while others do not.  In general, ATM/debit card transactions will be reflected in your transaction history by the next business day.

    • If the banking online system goes down, will my transaction be completed?
      In the rare event that the banking online system and all of our back-up systems were to go down, any transaction for which you have received a confirmation number has been completed. If you were in the middle of processing a payment when the technical difficulty occurred and had not yet received your confirmation number, you should review your transaction history to confirm if the payment has been processed. If it does not appear, you should re-enter the transaction. If you have questions about the status of a transaction, please call Banking Online Support at (855) 886-4819.



Quicken, QuickBooks & Mint.com

Services

  • Check Re-orders
    • How do I reorder checks?
      To order more checks, click on the Support & Services menu and select Order Checks.  Select the account for which you would like to order additional checks and complete the additional prompts to have the checks mailed directly to you.


      If you are looking to order checks for the first time for a particular account, please contact your banker or Online Banking Support at (855)-886-4819.




  • Locations
  • Secure Messaging
    • What is Secure Messaging?
      Secure Messaging is a feature for communicating with First Republic without leaving your online banking session. A copy of each alert triggered for your profile will also be available here. Click on Messages from the Support and Services menu to view your inbox.



    • How do I send and view messages within my online banking session?
      To view and send Secure Messages to and from Banking Online Support, navigate to “Messages” under the “Support & Services” menu.
      On the “Secure Messages” page, you can view and reply to current and past conversation, delete conversations, or start new conversations.



  • Stop Payments
    • How do I issue a Stop Payment?

      Click Stop Payments from the Support & Services menu. Select the account, enter in the check number and the check amount. Click "Request stop payment" to submit the request.

      Stop payments issued online are $8.00 per stop. Please do not issue stops for online bill payments. If you need to stop an online bill payment, please call Online Banking Support at (855) 886-4819, and we will be happy to assist you.




  • Travel Declarations
    • How do I let First Republic Bank know that I am traveling?
      Select Travel Notifications from the Support & Services menu and fill out and submit the travel declaration form.  
      Let us know where and when you are traveling, as well as the First Republic Bank ATM, ATM debit or business debit cards you will be taking with you. We will help you avoid issues when using your cards while traveling. 
      You will receive a secure message confirming that your travel notification has been received.
      Travel notifications may be set up for up to 90 days prior to your departure date for as long as 60 days. If you are traveling for more than 60 days, please contact your personal banker or call (855) 886-4819.
      Your request will be processed within one business day. Submitting this travel notification does not entirely eliminate the possibility that a transaction will be declined at the point of sale. We may try to contact you via any alternative means provided on the form or to the bank.



Payments & Transfers

  • Transfers between your First Republic Accounts
    • How do I transfer funds between my First Republic accounts?
      To transfer funds between your internal First Republic accounts, use either the “Transfer” widget in the right column of the home page, or click on the Transfers tab and select "Between my accounts".  Select the “From” and “To” accounts, enter the amount, and select the desired frequency and processing date.



    • Are there limits to the number of internal transfers that I can make online?

      No, there are no limitations on the number of internal transfers that you can make. However, your transfers should not exceed your available balance.

      Some accounts may be subject to regulatory limitations on the number of transactions you can execute per statement cycle. Please refer to your Account Disclosures or call Banking Online Support at (855)-886-4819 for more information.

    • Can I schedule future and recurring transfers?

      Yes, you can easily make future dated & recurring transfers through the Transfers tab. When setting up a transfer, you can select a future date and enter a frequency to make the transfers recurring. Some exceptions may apply.

      Future dated transfers can scheduled up to one year in advance. For recurring transfers we offer the following frequencies:
      1. Weekly
      2. On the first & 15th of the month
      3. On the 15th & last day of the month
      4. Monthly

    • Can I add a memo to my transfer?

      Yes, a note field is available when scheduling/editing a transfer on the desktop site or mobile app. It is stored within your transfer history.

    • Can I make edits to a scheduled transfer?

      Yes, scheduled transfers can be edited in the transfer widget and the transfer page as long as there are no loan accounts in the transfers.

    • Can I transfer funds from the home page?

      Yes, the Quick Transfer feature allows you to view and create transfers to and from your First Republic accounts quickly and easily from the home page. The ability to view and create transfers to and from your accounts at other institutions or with other people will be available in future releases.

    • Can I use my overdraft account to transfer funds?

      Yes, overdraft products linked to the "From" account can be used when making a transfer. However, you cannot initiate a transfer that would exceed your available balance, inclusive of any overdraft protection.

    • How do I cancel/delete a scheduled funds transfer?

      Scheduled transfers can be cancelled in the transfer page or the transfer widget. Select cancel to cancel the transfer.

    • What is the deadline for a funds transfer to be processed the same day?

      In most cases, one-time, immediate transfers are processed 24 hours a day, seven days a week.  Some exceptions may apply. For questions about your transfers, please contact Banking Online Support at 855-866-4819.

    • What types of accounts can I transfer funds to and from?

      For transfers between your First Republic accounts, you will be able to transfer between deposit, loan and your paired brokerage accounts. Transfers to and from accounts of other financial institutions are supported for deposit accounts at First Republic and deposit and brokerage accounts at other institutions.

  • Transfers between your First Republic Bank accounts and qualified wealth management accounts
    • Can I transfer funds between my bank and wealth management accounts?
      You can transfer money to and from your qualified wealth management accounts. Select “Between my First Republic accounts” from the Transfers tab. Your eligible brokerage account(s) will be available in the “From” and “To” selections for the transfer. If you are unable to see your qualified wealth management
      accounts in the “From” or “To” selections please consult with your investment specialist or call 1-877-348-5576 if you have a self-directed account.



  • Bill Pay
    • If I am new to bill pay, do I need to signup separately for the bill payment services?
      No, there is no separate sign up for bill pay. Once you are registered for banking online, you can begin to use the bill pay service immediately. Simply click on the "Bill Pay" tab in the top navigation or the “Bill Pay” widget in the right column to enroll. You may be asked to confirm some of your information when first using bill pay.



    • Who can I pay with bill pay?
      Using bill pay, you can pay almost any company or individual in the United States to which you could send a check for payment or set up automatic withdrawal. Payees residing outside the United States are not eligible to receive bill payments. Additionally, bill payments for tax payments or court-ordered payments are not recommended.



    • How do I add a payee?
      You can add and manage payees on the Bill Pay tab in the top navigation. To add a payee for a company or person, click Add a Company or Person from the “Payment Center”. Search to locate a company or add in details for a person to complete the adding of a biller.



    • Can I add a bill payment payee from my home page?
      No, you'll need to add the payee by navigating to the bill payment tab and clicking 'Add a company or person to pay'. When you've completed entering the payee information, that payee will be available in the bill pay widget for scheduling any future payments.



    • How do I set up a bill payment?
      You can easily set up a one-time payment on the home page using the “Quick Payment” feature in the upper right corner.

      You can set up one time and recurring payments by clicking on the "Bill Pay" tab. From your Payment Center, find the payee you wish to pay, and enter a delivery date and an amount. Repeat for any additional payees you want to pay, and then click Send Money at the bottom right of your payee list.



    • What date should I enter as my payment due date?
      The payment due date should be the date that you want your payment to arrive at the biller. Electronic payments will be debited from your account up to three days before your payment due date. For payments delivered as a paper check, the payment due date will be the earliest the payee will receive the check in the mail.



    • How long does it take for a company I am paying to receive payment?
      When setting up a payment, the delivery date selector will automatically display the earliest date you can select for the company or person to receive the payment.



    • Can I cancel or place a stop payment on a bill payment?
      After you schedule a bill payment, you can review the payment in the "Payment Center" screen. You cancel or edit a payment up to (three) days or more prior to the pay date by following the directions within the "Help" section of the “Bill Payment Service.” Contact banking online support at (855)-886-4819 for assistance within the three days leading up to the pay date.



    • Can I include invoice details with my payments?
      Only payments regularly paid by check are able to include invoice details with payments. With each payment you have the option to include the invoice number, amount, discount amount, invoice description and discount description.

      We are currently unable to send additional information for payments that are regularly paid electronically.



    • Can I pay my electronic bills automatically?
      Yes, bill pay provides you with the option of setting up automatic payments for electronic bills allowing you to pay the amount due or an amount based on an established limit.

      Recurring payments provide a means for automatically scheduling bill payments based on the options you select. Recurring payment schedules can be set up to pay bills of a set amount at regular intervals.



    • Can I schedule future and recurring payments?
      Yes, bill pay provides you with the option of setting up future dated or recurring payments for your bills. To set-up a future dated payment, just select the date you would like the payment delivered from the calendar.

      Recurring payments can be set-up with a variety of frequencies but will always pay the same amount. You can specify an end criteria for your recurring payments such as a fixed number of payments or an end date.



    • What frequencies are available for recurring bill payments?
      For scheduling bill payments, the following frequencies are available:
      - Weekly
      - Every 2 weeks
      - Every 4 weeks
      - Twice per month
      - Monthly
      - Every 2 months
      - Every 3 months
      - Every 6 months
      - Annually



    • Can my First Republic Bank loan payments be made using bill payment?
      Yes, you can use the bill pay feature to submit loan payments for your First Republic loans. First Republic also offers convenient auto-debit services and electronic transfers to make your loan payments. There is no option to make interest-only or principal-only payments on your First Republic or other loans via bill pay, but you can make these kinds of loan payments with our "Transfer between your First Republic accounts" feature. 

      To sign-up for auto-debit, please contact your First Republic Relationship Manager. 



    • Do my bills get paid electronically or with a paper check?
      We attempt to make all payments electronically; however, some exceptions may necessitate the use of paper checks. Payments delivered by paper check are not debited from your account until the payee deposits your check. If you have questions about how your bill payments were delivered, please contact Banking Online Support at (855) 866-4819.



    • How can I view the status of my bill payments?
      In the “Payment Center,” you can view your recent and pending payments in the tools on the right of the page. By accessing the Activity tab above your Payment Center, you can review past payments to your payees for a selected date range and determine the status of a particular payment. You can also view your upcoming and in-process bill payments in the bill pay widget on the accounts screen.



    • How do I view my payment history?
      Under the Bill Pay tab in the top navigation you can select Payment History to review details on all our past payments. You can review up to six months of past payments to your payees and determine the status of a particular payment. For delivered payments, you will also see if the payment was delivered by check or electronically.



    • What proof do I receive that bill payments have been completed?
      Under the Bill Pay tab in the top navigation you can select "Payment History" to review details on all our past payments. You can review up to six months of past payments to your payees and determine the status of a particular payment. If you need proof for a payment older than six months, please call Banking Online Support at (855)-886-4819.



    • How far in the future can I schedule a bill payment?
      You can enter any future date up to 365 days in advance of today's date. For recurring bill payments, the first delivery date must be within this 365 day window.



    • What will happen if there are insufficient funds to cover a scheduled bill payment?
      Your payment may be returned and subject to a service fee per the terms of First Republic Bank’s Account Disclosure Agreement. Please feel free to reach out to Banking Online Support at (855)-886-4819 for additional assistance.



    • How much does the bill payment service cost?
      Our bill pay service is offered at no charge.



  • Transfers to and from accounts outside First Republic
    • How do I transfer funds from one of my accounts at another financial institution to my First Republic account?
      You can make transfers between your First Republic Bank accounts and your accounts at other institutions by selecting the Transfers tab and choosing Using an external account from the menu. If it is your first time using this service, you will need to add an account from your other institution and verify your email address before you can schedule a transfer. External transfers take 3 business days to complete, beginning on the day after you set up the transfer.



  • Transfers to other people
    • How do I transfer funds to other people?

      You can make transfers between your First Republic Bank accounts and anyone with a phone number or email address by selecting the Transfers tab and choosing "To other people" from the menu. If it is your first time using this service, you will need to add a recipient and verify your email address before you can schedule a transfer. Transfers to other people take 3 business days to complete, beginning on the day after you set up the transfer

  • Transfers using your First Republic loan or line of credit
    • Can I make advances from my loan or line of credit accounts?

      Yes, you are able to make loan advances from eligible accounts by navigating to Transfers - Between your First Republic accounts. You will see any eligible accounts for advances in the From selector. The terms and conditions of your loan or line of credit will apply concerning any potential fees.


    • How do I set up automatic loan payments for my First Republic loan?

      You can set up automatic loan payments to any of your First Republic loan accounts that are visible on your home page. Use the "Between my First Republic accounts" dropdown under Transfers. From the “Transfers” page, you can create and schedule monthly recurring payments for your First Republic loans.


    • Will I receive notifications on potential fees for exceeding pay-down limits when making loan payments?

      When making a loan payment during the window of time when pay-down limits apply, you will receive a notification to alert you regarding any potential fees that may apply to your loan payment. The notification will not indicate the fee amount or when it will be applied. Please review your transaction history carefully for any applied fees. For questions about pay-down limits and applicable fees, please contact Loan Servicing at (800) 888-6994 Monday through Friday from 5:00 a.m. to 9:00 p.m. PT.


Mobile

  • Account Settings
  • Services
    • How do I uninstall my existing app?

      On Apple devices, press and hold the app icon, then tap the "x" that appears in the upper left corner of the app icon. If you have a newer iPhone with Force Touch, you will need to press lightly.

      On Android devices, press and hold the app icon and drag it to the trash bin in the upper left corner of the screen labeled "Uninstall"

    • How does this work? Why do I need a new app?

      As part of your enhanced digital banking experience, we've developed a new app that comes with features that deliver even more convenience and personal service. Once you have been upgraded, the gold and white app you've been using will no longer work, so please be sure to take a moment to uninstall the gold and white app and download the new Green Edition app.

  • External Account Aggregation
  • Bill Pay
    • Can I cancel or place a stop payment on a bill payment made on my mobile device?

      Yes. After you schedule a bill payment, you can review the payment in the "Scheduled" section on the bill pay screen. Tap on the payment in this area to see more detail and cancel or change a payment up to three days prior to the payment date. Within three days of the payment date, please contact Banking Online Support at (855)-886-4819 for further assistance.

    • Do I need to register separately for bill payment services on my mobile device?

      No, there is no separate registration for bill pay. Once you are registered for banking online, you can begin to use the bill pay service immediately. Simply navigate to the bill pay screen from the menu across the bottom of your device to begin using the bill pay services. 

      You will need to sign in to bill pay at least once on your computer before you can use bill pay on a mobile device.

    • How can I view the status of my bill payments on my mobile device?

      In the Payment Center, you can view your recent and pending payment areas on the right side of the screen. By tapping the Activity tab on the upper right of the screen, you can review past payments to your payees for a selected date range and determine the status of a particular payment.

  • Mobile Check Deposit
    • How do I deposit a check with my mobile device?

      Tap the deposits icon at the bottom of the screen and follow the prompts. For checking and savings accounts, you can deposit your check by taking a picture of the front and back of your check and uploading it for deposit.

    • Are check images for checks deposited using mobile check deposit saved on my phone?

      Check images are never saved on your device. The images are securely transmitted and digitally stored at the bank.

    • Are there any limits on the dollar amount or number of deposits I can submit from my mobile device?

      There is no limit to the number of checks you can deposit per day. Each deposit will count as a separate transaction. There is a $25,000 limit per check and a $25,000 limit per day. Funds are generally available the next business day, but may be subject to holds per the funds availability policy contained in your account disclosures.

    • Can I deposit more than one check at a time?

      You may deposit multiple checks in the same mobile banking session; however you may only photograph and submit one check at a time. Deposit limits and other restrictions may apply.

    • Can I make payments with mobile check deposit?

      No, you cannot use mobile check deposit to make payments to credit cards and other loans. If you wish to make these payments, you can use the transfer or bill pay features on mobile banking.

      You may only deposit checks to eligible First Republic checking/savings accounts.

    • Can I see an image of the check I deposited on my mobile device?

      Yes, checks deposited using mobile check deposit can be seen in the mobile check deposit summary.

      To see an image of a deposited check, tap on the check in the summary to display the scanned image along with the status, date, and confirmation number for the item. The image will only be available for checks that have a status of submitted, accepted or rejected.

    • How do I endorse my checks for Mobile Deposit?

      You must properly sign or use an official company stamp on the back of your check. Any items not properly signed will not be accepted via mobile check deposit. Please mark your checks "For mobile deposit".

    • How do I find previous deposits I've made using mobile check deposit?

      You can locate your previous deposits made using mobile check deposit by navigating to the "Deposits" screen. Here, you can view whether your deposit has been submitted, accepted, or rejected and you can tap on a transaction to see an image of the check.

    • How will I know that my mobile check deposit has been received?

      When your mobile check deposit has been received, its status will be shown as submitted instead of pending. Once your deposit has been credited to your account, the status will be accepted.

    • I’m trying to make a mobile check deposit, and it’s automatically taking the picture for me. Is there a way to take it myself?

      Mobile check deposit is designed to automatically capture a photo of your check once alignment is detected. If the picture is not automatically taken, you can use the green camera button on the bottom right of your screen to capture a picture. If you've captured the picture using the camera button, you will have the option to retake the picture or continue with the deposit process.

    • Is there a fee for using mobile check deposit?

      No, there is no fee for depositing checks with mobile check deposit.

    • What if I submit a deposit for the wrong amount?

      All deposits are subject to verification. In the event an adjustment is necessary, we will notify you in writing.

    • What should I do with the check after submitting it via mobile check deposit?

      For your protection and verification purposes, you should write "Electronically Presented" on the original check and securely store it for 15 days. After this time, and after verifying that the funds have been deposited to your account, you may mark the check "VOID" and destroy it.

    • What types of checks are not eligible for deposit with mobile check deposit?

      The following items are not eligible to be deposited via mobile check deposit:

      • Checks or items not payable in United States currency.
      • Checks payable to any person or entity other than you.
      • Checks or items drawn or otherwise issued by you or any other person on any of your accounts, or any account on which you are an authorized signer or joint account holder.
      • Checks payable jointly, unless deposited into an account in the name of all payees.
      • Checks or items dated more than six months prior to the date of deposit.
      • Checks where the amount box and written legal line do not match.
      • Travelers checks, savings bonds, money orders, third-party checks, U.S. Treasury checks, postal money orders, and federal government checks.
      • Non-negotiable instruments, such as promissory notes.
      • Checks or items previously converted to a substitute check, as defined in Reg CC.
      • Non-cash items (as defined under Section 229.2 (u) of the Federal Reserve's Reg CC).
      • Checks or items containing obvious alteration to any of the fields on the front of the check or item, or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check or item is drawn.
      • Checks that have been previously deposited at another institution via physical item, image, or electronic funds transfer.
      • Checks or items prohibited by Bank's current procedures relating to the Services or which otherwise not acceptable under the terms of your account.
    • When will my mobile check deposit post to my account?

      Checks submitted before 4:00 p.m. PST will most likely be processed the same day. All checks submitted after 4:00 p.m. PST will most likely be processed the following business day. Once the status of a check is shown as "accepted" it has posted to your account.

    • Why are the funds from my mobile check deposit on hold?

      Your funds may be held according to the Bank's funds availability policy in your account disclosures. Please contact Banking Online Support at (855)-886-4819
      if you have any questions about our funds availability policy.

  • Transfers between your First Republic Accounts
  • Security Settings
    • How do I change my password?

      Tap the More menu at the bottom right of the screen, then tap Settings. On the Settings screen, tap "Change password" and follow the prompts to set your new password.

  • StealthView
    • What is StealthView™?

      StealthView™ discreetly dims and blurs your screen with a simple touch for added privacy when banking in public places.

      Tap on the account or transaction you would like to view. Continue to press down for the duration you would like to view the account and transaction information. Once you remove your finger from the screen the information will become blurred once again.

    • How do I enable and disable StealthView™?

      StealthView™ can be activated both before you sign in and while using the app. Before using the app, on the Sign In page, select StealthView™ after entering your username and password to activate. While using the app, tap the More menu at the bottom right of your screen and toggle the StealthView™ button.