Twitter Guidelines

From time to time, First Republic Bank together with its subsidiaries (“First Republic” or "we") may maintain various different Twitter handles. When following or tweeting with respect to First Republic, please keep the following in mind.

1. Client/Customer Service

As always, we pride ourselves on providing excellent customer service. Please note, however, that our Twitter feed(s)/page(s) are not a substitute channel for services, products or general questions. If you are a client and need assistance with any of your accounts or our products and services, please contact our Customer Care Center at (855) 886-4821, Mon-Fri 5am – 9pm, Sat 6am – 8pm, Sun 7am – 5pm Pacific Time, and we will be happy to assist you. If you tweet us regarding any customer service related matters via any of our Twitter feeds/pages we may divert you to other First Republic channels to assist you as quickly and efficiently as possible. You may also find more information related to client/customer service on our website at www.firstrepublic.com

2. Confidentiality

Please remember that our Twitter feed(s)/page(s) are public and anyone can see your tweets, retweets, comments, posts and other content. As such, never disclose account or other financial information or any personal information through Twitter. Privacy and confidentiality of our clients is of the utmost importance to First Republic. We will never ask for your account information, social security number, or any other personal or sensitive information from you through Twitter. Any tweets, retweets comments, postings or disclosures you make on Twitter, including without limitation, the First Republic Twitter feed(s)/page(s), are subject to Twitter’s control, terms of use, disclosures, Terms of Service and Privacy Policy. In addition, please note that when participating on a First Republic Twitter feed(s)/page(s), you are also subject to the First Republic Privacy Policy. 

3. Response Time

We will make every effort to respond to comments and tweets, retweets, posts and comments in a timely manner. However, please note that our First Republic Twitter feed(s)/page(s) are not monitored 24 hours/7 days a week and responses will take place during normal business hours. In addition, we may not reply to every tweet, retweet, post or comment provided on our Twitter feed(s)/page(s).

4. Third-party Relationships

Twitter.com is owned by a third party unaffiliated with First Republic. We are not responsible for the actions or omissions of any third party (including without limitation Twitter) or for privacy or security policies or terms of any third-party (including without limitation Twitter) at this site or any third-party site that may be linked by this page or other Twitter.com pages. We do not endorse and are not responsible for any third-party material on this page or other Twitter.com pages, such as ads, content, products, opinions, advice, recommendations or any other material contained on third-party sites or other pages on Twitter. First Republic has many advertising relationships and some linked third-party sites may contain content from sponsors, or sponsorships, paid by First Republic.

First Republic does not and cannot control the actions of Twitter users, visitors or linked or other third parties. Any and all third-party tweets, retweets, posts or comments do not reflect the views of First Republic.

Nothing herein shall be deemed to create an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship of any kind between First Republic and you or any other person or entity.

5. Content Guidelines

We encourage and expect tweets, retweets, posts and comments to be polite and respectful. We further encourage users not to tweet, retweet, post or comment:

a. any content that is unlawful, profane, stalking, harmful, threatening, abusive, attacking, discriminatory, hateful, harassing, tortious, denigrating, vulgar, obscene, pornographic, libelous, invasive of another's privacy, false information, rumors, inflammatory, discriminatory or otherwise objectionable or unrelated;

b. any content or otherwise participating in any activity that is prohibited by law in any applicable jurisdiction, including laws governing the encryption of software, data privacy or protection, the export of technology, the transmission of obscenity, copyright law, or the permissible uses of intellectual property;

c. files that contain video, images, software, or other material protected by intellectual property or right of privacy / publicity laws, including, by way of example, copyright or trademark laws, unless you own or control the rights thereto or have received all necessary consents to submit such materials to this page;

d. trade secrets, or confidential or non-public information about publicly-traded securities or other financial instruments;

e. any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, or proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);

f. any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation or any self-promotion; and/or

g. any material that contains software viruses, Trojan horses, worms, time bombs, corrupted files, or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment, or that may damage or interfere with the operation of another's computer or property of another.

You should also not use Twitter to:

a. attempt to gain unauthorized access to any accounts, computer systems or networks, through hacking, phishing, password mining or any other means;

b. impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with a person or entity, collect or store personal data about other users in connection with the prohibited conduct and activities;

c. violate, intentionally or unintentionally, any applicable local, state, national or international law, the First Republic Privacy Policy, or Twitter’s policies and procedures;

d. provide material support or resources (or to conceal or disguise the nature, location, source, or ownership of material support or resources) to any organization(s) designated by the United States government as a foreign terrorist organization pursuant to section 219 of the Immigration and Nationality Act;

e. use any material or information in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party;

f. use, tweet, retweet, comment or post on Twitter if you are under the age of 13;

g. forge headers or otherwise manipulating identifiers (including URLs) in order to disguise the origin of any materials, or deleting or altering any attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other uploaded material; and/or

h. collect personal information about others, including e-mail addresses or other personal information.


6. Copyright And Intellectual Property Matters

Users who mention First Republic in their content should have a reasonable belief that they are authorized to use such content and are not violating any copyright or other intellectual property rights. Copyright and other intellectual property rights in the First Republic-provided content is owned by First Republic unless otherwise indicated. You may not remove, reverse engineer or modify any copyright, trademark, or other proprietary content or notices or infringe on any party's copyright, patent, trademark, trade secret, intellectual property, or other proprietary rights, or right of publicity or privacy. Any violation of such intellectual property rights is your sole responsibility.

7. Disclaimer Of Liability

First Republic will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your use of Twitter.

8. Additional Information Disclaimer

First Republic cannot guarantee, and is not responsible or liable for, the accuracy or completeness of tweets, retweets, content or information tweeted, retweeted or posted related to it by users on Twitter. First Republic disclaims any and all representations and warranties, express or implied, as to third-party user content related to it on Twitter. First Republic will not be liable for any loss or injury caused in whole or in part by procuring, storing, compiling, interpreting, reporting, making available or maintaining user content.

No tweets, retweets, content or comments made by First Republic, its employees, agents or any user should be understood or used as the basis of any investment or financial decision, nor should they be construed as advice, endorsements or recommendations. Our Twitter feed(s)/page(s) are not an offer to sell or a solicitation of any offer to buy any financial products of First Republic or any other issuer or company.

9. Special Guidelines For First Republic Employee Use

If you are an employee of First Republic, you must follow the First Republic Social Media Policy and all other applicable policies, including without limitation, those policies and guidelines relating to identification of yourself as an employee and certain restrictions pertaining to employees maintaining securities licenses.